FAQs

ORDER CHANGES, RETURNS, & REPAIRS

CANCEL OR CHANGE ORDER:  You can cancel or change your order within 24 hours of ordering. 

RETURNS: I will happily accept returns for a full refund (minus my shipping cost) within 14 days of receipt of purchase. Item must be returned to me before I will issue the refund. Please contact me to let me know to watch for your returned package. Customer is responsible for cost of return shipping, which usually costs $3-4 through USPS. 

RESIZING: Did you order the wrong size necklace or bracelet?* No problem, most of Invoke Jewels' bracelets can be resized smaller (a few styles can be made larger, but not all, so please inquire). Necklaces can only be made smaller, not larger. Customer is responsible for shipping cost and subject to a $5 - $10 adjustment fee.

*Please note - all rings are not adjustable and therefore cannot be resized. I do not accept exchanges at this time, only returns. Please see return policy above. 

REPAIRS: Complimentary repairs will be honored within 90 days of receiving your order. Customer is responsible for shipping cost. Please email and attach photos of your jewelry that needs to be repaired to invokejewels@gmail.com.